Need help?Frequently asked questions

Twin1 is a secure AI platform that creates a personalized digital Twin for every person at work, building a continuously evolving understanding of their knowledge, context and judgment so it can answer questions, create content and act on their behalf. Through the Twin Network, these individual Twins can securely find expertise, share permission-aware context and coordinate work across an organization, while privacy, governance and human control remain built in at every layer.

Twin1 securely connects to the work systems I already use, such as email, documents, Slack, Teams and calendars, and builds a continuously evolving understanding of my knowledge, context, relationships and judgment. I can use my Twin to find information, create content and complete tasks, while the Twin Network lets authorized knowledge and work flow across teams without taking control away from the people represented.

Yes. My Twin learns the language, tone and communication patterns in my own private knowledge base and uses that context to draft responses in my style, including adapting how I communicate with different people. I remain in control and can review, edit or reject messages before they are shared.

My Twin sees only the data sources my organization and I choose to connect, and its access follows my existing identity and access-management permissions. If I cannot access a document, message or private conversation, neither can my Twin; administrators can also apply exclusions so designated clients, matters or categories of information are never ingested.

Only if those conversations are in a data source I have authorized and I already have permission to access them. Access does not mean automatic disclosure: when an answer relies on private information the requester cannot access, Twin1 can hold the response for my review rather than sharing it automatically.

Twin1 protects information through six interlocking layers of privacy and governance controls, including enterprise policies, inherited permissions, contextual privacy, sensitive-data filters and human approval. I control what my Twin may share, with whom and under what conditions, and my data is not used to train underlying AI models without explicit written consent.

Yes. Twin1 is governance-first: organizations can set company-wide privacy defaults, control data connections and apply rules for inherited permissions, PII filtering, external responses and human approval. Individuals can then configure more restrictive controls for particular people or situations, creating accountable governance at both the enterprise and user level.

Enterprise-grade security means Twin1 is designed for the operational, regulatory and data-control requirements of large and highly regulated organizations. It combines ISO 27001, SOC 2 and CASA Level 3 credentials with encryption, strict access controls, permission inheritance, configurable data governance and flexible SaaS, single tenant and private-cloud deployment models.

AI safety means keeping people in control of what AI can access, disclose and do. Twin1 grounds generated answers in source material, blocks or escalates sensitive requests, supports human review before information is shared and does not use customer inputs or outputs to train underlying AI models without explicit written consent.